The board of trustees, the medical staff, and the employees of Johnston Memorial Hospital jointly affirm and recognize the following patient rights and responsibilities:

•  In recognition of their human dignity, all patients have a right to courteous treatment and impartial access to quality medical care.
•  All patients have the right to be informed of treatment options, including risks, benefits, and alternatives.  The patient has the right to refuse treatment to the extent permitted by law, and to be informed of the medical consequences of their actions.  All patients are responsible for their own actions if they refuse treatment or do not follow the doctor’s recommendations.
• All patients have the right to every consideration of privacy concerning their medical care program.  Patients are responsible for being considerate of the privacy of other patients. Telephones, televisions, radios and lights should be used in a manner agreeable to others.
• All patients are assured confidential treatment of their medical record by state and federal law.   These statutes and regulations control the release of information contained in your medical record.
• All patients have the right to continuity of care, transfer, and consultation with other medical specialties.
•  All patients have the right to examine and receive an explanation of their bill, regardless of the source of payment.  Patients have the responsibility to provide information necessary for claim processing and to be prompt in payment of their bills.

• All patients have the right to know the rules and regulations that apply to patient care and conduct and are responsible for following those rules and regulations.
• All patients have a right to receive an explanation of their treatment program and to ask for further clarification if the course of treatment is not understood.  Patients have the responsibility to cooperate in their treatment program.
• The hospital addresses the resolution of complaints from patients and their families.
• The hospital protects research subjects and respects their rights during research, investigation, and clinical trials involving all human subjects.

As a patient, you have the right to a fair, fast, and objective review of any complaint you may have against the hospital or healthcare personnel concerning the care or services you have received.  Here at Johnston Memorial Hospital the director of each department is available to address your concerns during normal business hours Monday through Friday.  If the department director is not available, please contact our Nursing Supervisor.  If you feel that your concern was not adequately addressed, you may contact the hospitals Chief Executive Officer or Chief Operations Officer by calling the Administration Department.   As a patient, you also have the right to lodge a grievance with the Center for Quality Health Care Services and Consumer Protection by calling 1-800-955-1819 or by writing to the:

Virginia Department of Health
Center for Quality Health Care Services and Consumer Protection
3600 West Broad Street, Suite 216
Richmond, VA  23230

You may also lodge a grievance with the Joint Commission on Accreditation of Healthcare Organizations by calling 1-800-994-6610.

Click here to view our Privacy Practices.